Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services, website, and platforms operated by Integrity Advanced Systems ("we", "us", "our") — including Business AI Receptionist, Business Process Automation, the AI ROI Diagnostic Calculator, and any related tools. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

Our services are intended for businesses and organizations. You represent that you are at least 18 years old and have the legal authority to bind your organization to these Terms. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.

We offer two core services: Business AI Receptionist (voice/call AI) and Business Process Automation (workflow automation). Each service includes a one-time development fee, a monthly maintenance fee, and, where applicable, usage-based processing fees. Specific pricing is detailed on our Pricing page or in a separate service agreement (MSA/SOW).

Fees are billed in advance on a recurring basis. Usage-based fees are billed based on actual consumption (e.g., call minutes processed). Unless otherwise stated, all fees are non-refundable. A full refund guarantee applies only to Proof of Concept (PoC) engagements that fail to meet agreed success criteria, as determined in writing.

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable law or regulation.
• Deploy our AI to make unsolicited calls in violation of telemarketing or communications laws (e.g., TCPA, DNC registries).
• Transmit viruses, malware, or any other malicious code through our systems.
• Attempt to access, reverse engineer, or disrupt our infrastructure, APIs, or AI models.
• Misrepresent our AI as a human without proper disclosure where legally required.
• Use our services to collect personal data of others without lawful basis or consent.
• Resell, sublicense, or redistribute our services without written authorization.

Our AI systems are designed to provide high-quality, context-aware responses and automation. However, AI outputs are not guaranteed to be error-free. You are responsible for reviewing AI-generated content, call handling, and automated actions before acting on them. We are not liable for decisions made solely on the basis of AI output without human review.

We employ escalation mechanisms that route critical situations to designated human personnel when appropriate. You are responsible for configuring escalation rules and ensuring appropriate staffing for human-in-the-loop workflows.

Your use of our services is also governed by our Privacy Policy, which is incorporated by reference. You are responsible for ensuring you have the necessary rights and consents to share any data — including personal and call data — with us for processing through our AI systems. This includes compliance with call recording, consent, and data protection laws applicable to your jurisdiction.

All software, AI models, infrastructure, designs, and branding provided by us remain our intellectual property. You retain all rights to your data, knowledge base content, CRM records, and any business content you upload or process through our services. We may use anonymized, aggregated usage data to improve our services and models, provided it does not identify you or your customers.

We strive for high availability but do not guarantee uninterrupted service. Maintenance windows, system updates, and events beyond our control may cause temporary disruptions. We are not liable for downtime, delays, or failures resulting from third-party providers, internet infrastructure, or force majeure events. Service-level commitments, where applicable, are specified in your service agreement.

Either party may terminate services for material breach that is not cured within 30 days of written notice. You may cancel recurring services with 30 days' written notice. Upon termination, we will facilitate export or deletion of your data per the Privacy Policy. Development fees and any committed-term fees are non-refundable upon termination.

Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law, our total liability for any claim arising from these Terms or our services shall not exceed the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your misuse of our services, violation of these Terms, or infringement of third-party rights — including any claims related to call recording consent, telemarketing compliance, or data you process through our AI systems.

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Austin, Texas, unless otherwise required by mandatory local law.

We may modify these Terms at any time. We will post the updated Terms on our website with a revised "Last updated" date. Material changes will be communicated via email or a prominent notice. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us:

Integrity Advanced Systems
HQ: Office No.1, 1st Floor, Home Center Building, HBK Office (Near Jaidah Flyover). Zone 14, Street 339, Building 15, Floor 1, Office No. 1. Doha, Qatar.
Email: sales@integrityadvancedsystems.com
Phone: +974 3347 7640